Free Shipping FAQs

Get this... We Pay for Your Shipping on all orders over $50 at Runway Jewel!

And the best part is, you don't have to do anything to receive absolutely FREE shipping, you get it automatically! Our free shipping applies to both Canadian and U.S. orders, so no matter where you live the price you see is the price you pay.

If you have questions about the status of your order please contact our Shipping Department by filling out the form below.

Shipping FAQ

How long will my jewelry take to arrive?
It normally takes 24 to 72 hours to process your order before it leaves our warehouse. Depending on your shipping address, it can take between 7 to 10 days for domestic orders, and up to 3 weeks for international orders.

Where will my jewelry be shipped from?
All jewelry is shipped from our warehouses in Canada.

Do you offer faster delivery than ground shipping?
Yes. If you need rush shipping please send an email with your shipping address, the item(s) you are interested in and the time frame you need to receive them to
We will check stock and email you a shipping quote along with your ordering options.

You can also check for RUSH shipping availability and rates for your destination on

What if my jewelry is not in stock when I order?
If your order is out of stock, you'll get an immediate message during your online order. In that case, we will let you know what the estimated waiting time will be. As our jewelry is made-to-order, items out of stock can take up to 4-6 weeks to arrive to our warehouse.

You are welcome to check the availability of any item by emailing us at
Please include the item number and color in your email.

What is your return policy?
We accept returns for 30 days with an RMA number. Please visit our page for details.

Is your jewelry guaranteed?
Yes. Your purchase is covered with a 30-day money-back quality guarantee. If you decide, for ANY reason (or no reason at all) that your new jewelry isn't what you want, return it to us in good condition, using the same packaging as you received it, for a full refund of your purchase price. (Return Shipping is not included, and is your responsibility).

Please contact us for a Return Authorization number (RA#) BEFORE sending your return, so that we can track your order and arrange your refund as easily as possible.

What if my purchase isn't what I expected?
You're protected by our 30-day money-back guarantee.

How long will it take my order to arrive?
Your jewelry is shipped out from our warehouse within 1 business day of receiving your order. That means, unless it's a weekend or holiday, it's on its way to you the next business day after you receive your order confirmation. From there, it depends on which courier delivery schedule you've chosen during checkout.

We use FedEx to ship your purchase to you. See their website for their various terms of service, including locations, timetables and order tracking.

Will you ship to me outside of Canada?
Yes. We use FedEx to ship your purchase to you. If they're available in your area, you're covered. If not, please contact us and we'll arrange suitable delivery to you.

Will you ship to me outside of North America?
Yes. We use FedEx to ship your purchase to you. If they're available in your area, you're covered. If not, please contact us and we'll arrange suitable delivery to you. Shipments outside of North America are not eligible for free shipping at this time (but we're working on it).

Where does your jewelry come from?
Each Runway Jewel design is created from original designs by our in-house designer. From there, they are manufactured to our specifications, using only genuine and custom-made, cast components. You won't find any standard off-the-shelf stampings with Runway Jewel jewelry.

Can I trust you... are you a real company?
Yes. Runway Jewel is located in Mississauga, Ontario, Canada (just outside Toronto). You can always contact us directly, if you'd like to discuss anything about your order with a live person.
See our page for more details.

Can I see your jewelry in person before I buy?
Not at the present time, sorry... Runway Jewel is not available in retail stores. Fortunately, you're always protected by our No-Hassle 30-day Money-Back Guarantee, if you decide to return it for any reason.

I'm afraid of ordering online... is it safe?
Yes. We use the same quality of online security mechanisms as the banks, with encrypted, secure ordering and credit card transactions. Your financial info goes directly to the credit card merchant, and is not stored by Runway Jewel in any form. And with our online ordering system, you'll receive an order confirmation as soon as your transaction is completed, so you'll know the status of your order at all times.

It's been a week, and my order still hasn't arrived. What's wrong?
Probably nothing at all. If you've received a confirmation from us that your order has shipped, you can be assured that it's on the way to you by courier. You can track it through FedEx's website, and they can usually tell you if it's near your location, held up in customs, etc. Most ground shipments arrive within 1-2 weeks from your order date; if you selected optional RUSH delivery service with your order, that time is shortened even more. If you like, let us know your order number and we'll verify that it's left our door

How often do you come out with new styles?
Constantly! You can count on seeing new pieces added to the Runway Jewel collection every season. As well, we'll often create special pieces just for special occasions like Mother's Day and Valentine's Day.

My first choice is Sold Out... now what?
Occasionally, an item you want to order will come up with a "Sold Out" message on its picture. Or you may receive a Sold Out message as you complete your online order. Generally, those items are already back in production, and will be available online again within a few weeks.

But if you simply MUST have your jewelry right away, here are some options for you:

a) Select something else you like from our online catalogue, and place your order normally. There's quite an assortment to choose from!

b) Place your order for the out-of-stock item anyway, including your payment. We'll let you know by return email when to expect shipment (usually within 3-4 weeks). And, we'll include a special gift for you if you decide to go this route.

c) Let us know which out-of-stock item you'd like, by sending an email to
We'll email you when it arrives so you can order it then, if you still wish to.

My question's not answered here...
how can I contact you?

Feel free to send us an email or letter, or call us during regular business hours Monday to Saturday. You can reach us through the contact info on our page.